Refund Policy

Refund Policy of Infinitas Software Development

At Infinitas IT Solution, our Refund Policy is based on standardized practices that strictly follow industrial norms.No returns will be accepted without an issued RMA#(return merchandise authorization).Unauthorized returns will be refused and returned to sender.To request a refund or repair, send an email or call our helpdesk.If you feel the need to return a product, just contact us within 30 days to verify the return. We’ll issue a Return Authorization Number and you can ship the item in question back to us.A 15% restocking fee will be applied to all non-defective returns for refund. Shipping charges are non-refundable. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.

When Do You Qualify For Refunds?

When you file a complaint to Octal IT Solution, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue. While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*

  • The issues with the project are beyond the scope of rectification/resolution/fixing
  • You have not violated our payment terms.
  • The reasons you made are valid/rational/realistic enough to qualify for refund.
  • T You have presented all the proofs and evidences surfacing your refund claim.
  • The claim does not arise from any billing dispute coming from your bank or payment vendor

Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?

Pre-Refund

  • Refund query is processed, analyzed and checked for veracity.
  • Match the query with the agreeable parameters and valid reference points.
  • Arrange for refunds in permissible situations and settle fully or partly, as the case may be.

Post-Refund

  • Sign a proof agreement
  • Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course.

Transaction

  • The refund may take 7-10 business days to process, after the refund agreement is signed.
  • You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Contacting Us

If there are any questions regarding this return policy you may contact us.Thank you